COVID-19 Updates

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UPDATE 5/20/20: The three national credit reporting agencies — Equifax, Experian and TransUnion — will be providing free weekly credit reports for consumers via www.AnnualCreditReport.com portal through April 2021. If you are anxious about your financial well being during this time, you can take advantage of this free service to monitor your credit reports.

UPDATE 5/13/20: Cybercriminals are counting on consumers to be distracted and let their guard down so they can take advantage of them with phishing scams. If you do not protect yourself and know the signs of a phishing scam, they can trick you into handing over personal or financial information. In addition to email phishing scams, there are other types of phishing scams you may experience, such as phone calls, text messages, websites and social media. Protect yourself and learn more about common forms of phishing you may encounter by reading this important information: Watching Out for Phishing Scams.

UPDATE 4/17/20: PCTFCU continues to have a strong commitment to its members and community. We’re in this together, and we’re doing all we can to support our members affected by COVID-19.  To help ease the stress and uncertainty during this time, we have been advising, directing and assisting our members with all of their financial needs on a case by case basis.  We would be more than happy to help you with your banking needs and help answer any questions you might have during this time.  Please feel free to reach out to any Member Service Representative 508-291-0777, ext 250 or our Lending Team 508-291-0777, ext. 251 or by emailing info@pctfcu.org for assistance. Together, we will get through this.

UPDATE 4/16/20: Stimulus checks from the Federal Government are starting to be delivered to consumers. Some consumers have already received their stimulus checks via direct deposit if the IRS has a direct deposit account on file. If you would like to find out when your stimulus check will arrive, please visit https://www.irs.gov/. If you would like to check your balances and check if your stimulus check has been direct deposited, please log into your Online Banking account or Mobile Banking.

UPDATE 4/2/20: As a member of PCT Federal Credit Union, you can rest easy knowing that your funds are safe and secure as deposits in the credit union. PCTFCU is financially sound and your deposits are safe and insured up to $250,000 by the NCUA and we also provide additional insurance through MSIC. The safest place for your money during this uncertain time is with the credit union. We are committed to serving our members during this time while ensuring the safety of your deposit funds with the credit union. For additional information about MSIC insurance, visit www.msic.org and for additional information on NCUA share insurance coverage, visit MyCreditUnion.gov.

We encourage our members to take advantage of the convenience of our online banking and mobile banking services to manage all of your financial needs from the comfort of your own home. We are committed to providing our members with access to their money, accounts, loans and other financial services during this time with online banking, mobile banking and drive-up banking services operating fully. Your safest financial transactions can and will be conducted digitally through online banking, mobile banking, electronic payments, drive-up banking and ATMs.

We appreciate you following the safety and continuity measures we have put into effect to keep our members and employees safe and healthy, and together we believe we can help flatten the curve by practicing social distancing and other important proactive measures. Thank you for being a PCT Federal Credit Union member.

UPDATE 3/31/20: We want to urge members to be aware of fraud during this sensitive time. To protect yourself and know what coronavirus-related scam information to look out for, visit the FTC’s Official Coronavirus Scam Information website and the FCC’s COVID-19 Consumer Warnings & Safety Tips webpage.

UPDATE: Effective March 17, 2020, PCT Federal Credit Union will be servicing all members through our drive-up window only. Our Main Office lobby will be closed to the public until further notice to help mitigate the spread of COVID-19. Please feel free to call us from your car to reach us at 508-291-0777. We continue to encourage all of our members to utilize our online and mobile banking services to complete banking transactions during this time. Please stay safe and healthy.

We understand the public health concern surrounding Coronavirus (COVID-19) and are committed to providing our valued members with updates as they become necessary and available. We are dedicated to keeping you informed about the precautionary steps we are taking to ensure our members and employees health and safety. Although there is uncertainty surrounding this outbreak, we are prepared to respond to and handle impacts that may arise.

PCTFCU currently remains OPEN via drive-up banking only and is taking the precautionary steps to protect members and employees. As a valued member, we want to share a few things with you to best serve you and keep you healthy:

Update 8/4/20: We want to take a moment to let you know that PCT Federal Credit Union remains fully committed to serving you during this time. The safety of our staff and members continues to be our priority, and we strongly encourage utilizing our online and mobile banking services during this time. However, if you do need in-person service at the credit union, we are open for appointment-only service. If you need to interact with us in-person at PCTFCU, we kindly ask that you schedule an appointment online through the button below. Thank you and we appreciate your patience during this time!

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